Frequently Asked Questions

Everything you need to know about your Tic Toc experience.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.

What is your return and exchange policy?

Tic Toc offers a 30-day return policy for all unworn items with original tags attached. Exchanges are free, while returns for a refund incur a small restocking fee.

How do I determine my correct size?

Each product page features a detailed 'Size Guide' button with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

We are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we audit our factories annually for fair labor practices.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also view your order status in your account dashboard.